Have feedback, spotted an error, or want to suggest an improvement? You can reach the MyStatus.co.za team using the details below.
Please note: We are an independent informational website and cannot access or modify SASSA applications, appeals/reconsiderations, payments, or user records.
When You Should Contact Us
- To report incorrect, outdated, or unclear information on the site
- To suggest improvements to a guide or tool
- To flag broken links, confusing steps, or possible scams/fake websites we should warn users about
- To ask general questions about how our guides are structured (not case-specific grant support)
For transparency on how we create and review content, see our Editorial Policy.
What We Cannot Help With
We cannot provide individual case support and we cannot:
- Check your grant, SRD, or appeal/reconsideration status on your behalf
- Submit, change, or “fix” applications, appeals, reconsiderations, or banking details for you
- Resolve payment delays, verification blocks, or portal access issues inside official systems
- Access SASSA, ITSAA, or any government database
If you need official help or need to take action, use the relevant official portals and channels.
How to Reach Us
You can contact us via email:
Email: [email protected]
Tip: Include the page link and a short description of what needs correction (for example: “Step 2 wording changed on the official portal”).
Important Privacy Notice
Please do not email sensitive personal information such as your South African ID number, OTP/PIN, phone number, banking details, or case/reference numbers.
If you need to update personal details or complete verification, do it only through the relevant official portal. For more information on how we handle site data, see our Privacy Policy.
Official Help and Portals
For official actions (applications, status results, appeals/reconsiderations, payments, or banking changes), use the relevant official portals.
If you are unsure which official portal applies to your situation, use our guides to understand the correct path, then complete the action on the official site.